I used to love Discount Tire. I use them exclusive...

I used to love Discount Tire. I use them exclusively for the first fifteen years of my adult life. I've used branches in Michigan, Texas, Kansas, and Indiana. I have used this location multiple times and used to be very satisfied. Over the years it has gone WAY down hill. If you call, you'll be on hold for 15 minutes. If you go in, you'll wait in line 20 minutes. This most recent visit, I experienced both in order to drop my car off for a flat repair. After finally dropping it off, they called to say the tire could not be repaired and I'd need to buy a new one. I was tired of them, so I took it to Stewart Tire and Auto down the road to buy a new tire from them instead. They called to tell me they were able to repair it and should be good for another year or two.

I think that was my last visit to Discount Tire. I'd give them one star, but the guys in there have always been and still are friendly. But I'm with Stewart now.