Doug Duker

Review of GSS America

I'm in the claims process with these guys right no...

I'm in the claims process with these guys right now. Their phones are frequently busy and roll to a voicemail after 25-30 minutes. Their hold music is some of the most depressing music I've ever heard. They do not return emails. They do not return voicemail. My claim has been in "legal review" for like 4 weeks. Every week I call an am promised they will 'escalate' and NOTHING ever happens. In an attempt to speak with anybody else there, I requested a quote from an agent and that even went unfulfilled. This feels like a shell company to launder money or something....because they are not providing insurance.