Chris Kowalczyk

Review of Engineered Specialty Products,...

I purchased the Maxline 3/4 kit from Northern Too...

I purchased the Maxline 3/4 kit from Northern Tool on 11-19-2020. Due to the holidays and vacation I didn t get around to opening the kit until 1-5-2021. Upon opening the kit I noticed the pipe was not banded or wrapped in plastic and looked to have been open with scuff marks all over the pipe. I contacted Norther Tool and they told me that I was past my 30 day return. So I called RapidAir and spoke to Danielle. Told her what happened and sent some pics. The next day I received an email from her saying that they were sorry and they were sending me a new 100 foot roll in the mail. I want everyone to know that this is not what I had asked them to do, all I wanted to know was how was a safe way to try and remove the scratches. Needless to say they now have a customer for life. This is the kind of care company used to do to take care of customers. In a world where we are usually just a number it was an absolute pleasure dealing with Danielle and the crew. You guys are FANTASTIC.