Shivangi K

Review of The Henry - Autograph Collecti...

Stayed for 2 nights.. had booked a room 3 weeks pr...

Stayed for 2 nights.. had booked a room 3 weeks prior to check in date, and had received a confirmation code. They messed up my reservation, had to re book on the day of arrival ( for two nights) . Then on the second day, in the morning they sent me an invoice and deactivated my room key stating that I had only booked for one night. Then I again booked for another night. Upon investigating , we found that the reservations agent had made a mistake ( this was one of the stories I was told). Too much inconvenience was caused to me and my family.
Other than that the front desk people and housekeeping staff, and banquet staff were very very helpful. Special thanks to Becky ( from loss/ prevention) dpt who went above and beyond to help my mother and arrange ice packs as my mom had hurt her foot. One more lady from banquets also helped whose name I didn't get . Overall good stay. Excellent staff.