Terrible customer service. Ordered a laptop at the...

Terrible customer service. Ordered a laptop at the end of March 2020. Was told it would take 3-4 weeks. It's been 3 months now. I've been phoning weekly+ since week 3 and told "it will come next week". No real solutions were given but to just wait. After a lot of pushing from my end they offered an alternative (that is worse imo) and made it seem like they were doing me a favour. It took weeks to finalize this with them as they did not return phone calls promptly. When the replacement finally arrived it is French. I don't speak French. I just want a refund now and I've been waiting 4 days while they "talk to their distributor". No accountability. No real solutions. No timely responses. 0/5 stars, would not recommend to anyone.