Josh Bergmann

Review of Secrets Silversands

The location, View, Wait staff, and food was great...

The location, View, Wait staff, and food was great!! BUT the administration was very decietful and rude through a simple dispute!!!

the room i was in had not been used in a LOOONG time. so long the drains in the plumbing trap had dried out and it had bugs coming up from the shower/sink drains. they didnt believe me so I showed them pictures. they promised to refund me 200 of the 293 dollars.. they did do that but then a month later they re-billed my credit card!!!! now fighting it. they claim they have no records.. I paid with CC, my CC company went to bat for me... To top it off in order for me to get a refund in the first place they made me sign a paper that said I would not write a negative review on trip advisor!!!! no wonder they have so many good reviews, they try to force your hand in order to get a refund when a customer has a bad experience!!! Ive seen similar things like this on other forums/blogs about this resort... nice place but BE CAREFUL. there are many other places just as nice or better nearby!