I checked in thursday for 4 night's for a smoking ...

I checked in thursday for 4 night's for a smoking room and was told that I can pay CASH on MONDAY when I CHECK OUT. ok Fine. The room DID NOT HAVE A BIBLE ( which I knew my night's here was not going to be good) who doesn't have a BIBLE in the room!! Plus the room WAS NOT smoking but it was OK WITH ME. LATER THURSDAY NIGHT, I Just wanted ro relax and take a nice hot shower! I notice there was NO HOT WATER. I left it on for about 15 mins thinking that it would heat up, NOT! So I called down to front desk, a guy (didnt catch name) picks up. I explain the situation to him. He states "just let it run for a lil sir and it should become hot". I did for another 15 mins. At this point Im becoming irritated. I call back down to front desk, the same guy picks up. Im telling him its not working. He states "I'm sorry for the inconvince sir, but unfortunately the mechanic just left. So I'll just switch your room. OK FINE!!! 10 mins goes by. The room phone rings, its the guy. He was calling to say he couldnt switch my room because my card was declined!! Of course, I stated because I'm paying with cash and the lady stated when I checked in earlier to pay cash on MONDAY!! He states in order for him to switch my room I have to pay now with a credit card thats working. I refused, for the simple fact I was told monday. So I left and showered somewhere else! Came back the same night afterwards

Friday Morning come's (MY BIRTHDAY), out running errands for an event later FRIDAY EVENING!! Around 9ish, I get back to the hotel to find out my ROOM KEY isnt working! I went to the front desk and spoke with a lady (didn't catch her name either). I asked her what was going on with my key. She says "we have you CHECKING OUT today". I replied, something isnt right. I check out on monday. She pulls up something else, I guess it stated my original reservation. She says, "oh I see, you checked in yesterday and checking out monday". She calls over her coworker (ADINA), for assistant. Adina kindly took over, a bit confuse herself about the situation, but she was AWESOME!!!! I find out, my luggage is actually behind front desk in the office. I DIDN'T received a phone call. Not only that an worker had the AUDACITY to take my alcohol (birthday gift) out the fridge for themselves. I kindly asked ADINA did anyone see anything the fridge. She states no one reported any beverages.ANNOYED beyond maxed, it's my birthday and people are stealing from me! I was over it. I let her continue fixing up the mess someone screwed up. It took her 45mins to an hour to fix everything. The poor lady had to check me out then back it. I had to use a friend card for the $50 they needed for the room incidentals. The process was a mess but she managed to do it all. She found me another room and it was a smoking room. Her customer service was everything a guest could ask for !! WAY TO GO ADINA!!!. After everything gets finalized and I received new room keys. She states" you can pay cash when you check out on MONDAY"! PERFECT!!
Saturday morning comes. I go out to eat with some friend's for my birthday. I get an email with a confirmation stating that pretty much my friend paid off my room. Before I handed him the cash that I had for the room. I wanted to be sure. He checks his statement and I confirmed it. I calls the hotel, a lady picks up. I asked if my room was paid off and she says YES! Ok cool! I hands him $221.48 for the room
MONDAY comes. I'm checking out with the same lady I checked in with on THURSDAY. She states theres a balance of $166 and some change. I looked at her with a dumb look and told her I just called and spoke with someone Saturday. They stated the balanced was $0. She couldn't find anything about the payment. I pulled up the confirmation and read it to her. She then stated, that now the balanced is $47+ some change. I asked why is that. She states she just doing her job. My Temper blew. I paid the balance off. I COULD NOT stand being in a unholy, unprofessional, unorganized hotel anymore!!