Randal Prouty

Review of Ignite Payments | First Data

Just had these guys hang up on me. They called and...

Just had these guys hang up on me. They called and asked to compare my cost with moneris to what these guys would charge. I went over my service fees that I am currently paying, and these guys asked my total costs, so I told them. They said " Well that's cheap, you should stay with them" and hung up on me without another word. Very unprofessional and very rude. Sad thing for them is, I actually AM looking for a new provider, and had they actually stayed on the phone and talked, I most likely would have switched. Not now though. Ignorant, very ignorant. They tried to start the call by saying their customer service is number one, and much better than Moneris'. Ha ha. Sure. Hang up on me, that's much better. Moneris has NEVER hung up on me. They've always treated me great.