Misha Imtiaz

Review of Mercedes-Benz Chelsea

Terrible service. My company car gets serviced fro...

Terrible service. My company car gets serviced from here and they never collect or drop off on time. Last year on drop off they parked the car illegally and left the keys with the wrong flat. We spent two days chasing them to figure out where the keys were and had to pay fines as the car got towed. This year, despite a safety recall from the manufacturer, they haven't shown up to pick the car FOUR times. Never an explanation. They book it in for the next availability and proceed to not show up, again. Each time I have taken the day off work to be available for the car collection. Despite a series of complaints, the same behaviour continues. Very incompetent management.