Codi Nelson

Review of Cloninger Ford of Hickory

I went in for the works (oil change/tire rotation/...

I went in for the works (oil change/tire rotation/12 million point check) because it's the best value for oil change and tire rotation, and I utilize Ford service to accurately maintain service records for my extended warranty.
Firstly, every time I go there it takes a minimum of 4 hours for this service, and most times longer for their "quick lane" service.
Secondly, they always try and up-sale me on my service with insane pricing; ie: in-cabin filter for $99.00 (normally $10), wiper blades for $60+ (normally $35-40), brakes for $400.00 plus (not bad but still high), lower control arm for $800.00 plus ($120 part). I'm not saying these didn't need service, or weren't close to service time, but this pricing is crazy. Additionally, while I'm waiting all this time, I notice they are able to up-sale multiple unknowing individuals, mostly women and older individuals. I believe it is just bad business to take advantage of individuals who are unaware of their vehicles operation.

UPDATE***
After a follow up discussion with management, I was told that these service prices were book prices, and non negotiable. Specifically we discussed the lower control arm that pays a book time of 2 hours, period, and this was a service that I performed in my garage with basic tools in 30 minutes. We also discussed that during "the works" special the labor is payed to check all filters. If they are able to up-sale anyone, they then charge again for the labor to replace the filter, in turn, double charging for labor. Management also stated that this is also a non-negotiable rate. Lastly, and I think most disappointingly, I wasn't offered any sort of reconciliation. No coupon, discount, slightly reduced charge, stick of gum, wink and a wave, nothing. I will take my service to another ford dealership.