We had received a gift card for a double superior ...

We had received a gift card for a double superior room. Registered for arrival, the confirmation letter came for a classic room, upon further inquiry, this was fixed and the room booked was now a superior.
Upon arrival the room had two single beds pushed together with a gap wider than Niagara falls, even though it was specifically requested that the bed would be a double. Matter was fixed after half an hour of waiting. Also, upon arrival we had purchased an extra - entry to the new spa area. We received wristbands for the area, after many attempts of finding the new area, the wristbands were not working and would not let us enter the spa zone. We had to return to the registration zone to receive other wristbands. The new spa area was great, however too crowded, even in the middle of a pandemic.
The gift card also specified a romantic three course dinner for two. Little did we know - apparently it's a codeword for a self-service buffet. Food was better than expected, however the atmosphere and experience - far from romantic.
After dinner we headed for the real restaurant with a hope of having some drinks. The bar, even though lined up with all the types of alcohol this planet has produced, serves only three cocktails.
Room service non existant - called reception to order some drinks and snacks, receptionist could only keep repeating "sorry" and "I don't know what to do", apparently the kitchen was busy and he could not do anything about it, not even pass along our order. Furthermore, the restaurant does not even serve some meals specified in the menus distributed to rooms.
Rooms' maintenance is long overdue, custommer service very limited and in some cases inadequate. Room had ripped curtain, broken cabinet doors, empty mini bar, broken nightstand lamps.
Very happy with the new spa zone, however everything else was a disappointment. We have visited this place numerous times before, however this was the first time of such disappointment.