T

Tim Drake

3 years ago

Poor restaurant service as the restaurant is under...

Poor restaurant service as the restaurant is understaffed, meaning very long waits for coffees, food and drink.
We did speak to the reception about this and they apologised and discounted a couple of drinks from our bill. However as the service was so slow we missed our desserts in the evening (which were pre paid) and our coffees in the morning so a couple of drinks didn t seem enough as compensation, but it s what we were offered.

The treatments we had were excellent and the staff giving them were very professional but the venue as a whole was a let down.
The venue doesn t give you the feeling you re feeling of seclusion you want on a spa get-away.
The rooms are big and spacious with a large comfy bed and big curtains to close off the room. However you lose the feeling of seclusion quickly as they let in a lot of noise from the surrounding corridors and joining rooms.

As a whole we felt like the price of the spa weekend was too much and left feeling a but underwhelmed. If we went back it would only be for day treatments, the rooms are just too expensive for what you get.

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