Waleed Sahoh

Review of Rotana

I agree with the reviews that says good hotel but ...

I agree with the reviews that says good hotel but reception staff are not friendly and like they don t care. The welcome message during check in was limited to the word hello. Although my reservation is for a classic king room I was giving a twin beds room without any apology she said same category! Even my ID was returned by just putting it on table without any care or even thanks or giving it to me to my hand similar to the way I handed it. There is a big difference between this Rotana and rotana reyyhan hotel in terms of customer experimace. Details can be given upon request but I wouldn t be happy to return to this hotel if this is the type of staff that we will face at reception