Nicholas Liberio

Review of Mackenzie Health

My grandmother fell into a high fever, was incoher...

My grandmother fell into a high fever, was incoherent in speech and did not seem to understand anything I was saying so I called 911. They brought her to the hospital and found out she was having heart and kidney problems.

The reason why this hospital is appalling is that they are extremely understaffed and the people that do work there are very impolite and don't manage information properly.

Example: My mother decided she should give her main phone number to Emergency over the phone so that she can be contacted if necessary. The secretary that answered instead refused to use that number and instead went with the one on file, which my mother could not use at the time, hence why she is calling. That nurse then claimed that information cannot be changed over the phone.

After this incident my mother called again a few days later to attempt to change the number again and also to give consent for MRI. In doing this, she was kept on hold for 42 minutes and 37 seconds. We later learned that there were no secretaries in the ENTIRE RECEPTIONIST FLOOR. It was at that moment that we decided we were done.