The service representative is very rude - shouting...

The service representative is very rude - shouting that he has no time to take care of my case and that he does not know when he will be able to contact me regarding the repair of a damaged fitting. After a sharp exchange and putting down the telephone handset by me, sending a reckless repair offer. Given the company's aspirations, this way of contacting the customer is absolutely unacceptable. I have not encountered such improper treatment for a long time.