Was looking forward to a weekend getaway with my d...

Was looking forward to a weekend getaway with my daughters, but Very disappointed in the experience at fantasyland hotel. 2 Mornings in a row Luke warm shower, daughter shower at night also Luke warm. Rooms is dated but I don t care about that.

We had problems with the key system, first thought it was us de magnitizing the key but after 15 times the key not working having kept them isolated not near any phones, and being very frustrated with having to continually wait in line to get key re programmed.

I understand sometime machines malfunction, but the customer services was so poor at the front desk this morning. Not one person came out at the front even after seeing I was standing there, then when I go to the door and say excuse me, he comes out. I explain the key card is deactived again and that this has been very frustrating, he proceeds to tell me it must be because we keep asking for new keys and infers it is our problem, when I explained what has been happening repeatedly this weekend, the front desk person responds, it is not on me . I can t fix it machines are not my problems. You can really tell the difference between a hotel that is focused on customer service when you experience one that is not. No sense that he is the face of the organization and not a response that he will speak to someone about it, no apology for our experience, I offered my experience in hopes that they could make improvements for the next guest instead I got a litany of excuses.

It left me even more frustrated, dissatisfied and convinced I would not stay here again, he had many opportunities for service recovery but clearly customer service is not a priority.

I went on the website to find a place to provide feedback on guest experience or contact the managers and could not find anything, would have been happy to send a customer feedback note there but, they do not make it easy to give feedback.