I had a horrible overall experience with this comp...

I had a horrible overall experience with this company. It has made me really sad. It was wonderful in the beginning. The leasing agent (or whatever her position was) worked with me in getting a home in Tulsa when I was moving in from out of state.

She responded every time I had a question and was helpful throughout our correspondence. Then when i signed my lease, i found out there was another woman with whom i would be doing further business with who was my property manager. I hardly ever heard from her if at all. I still emailed or texted the leasing agent with my account numbers and payments and maintenance requests etc. My property manager managed my property poorly and without empathy to say the least. I woke up one morning with ice forming on the walls, windows, doorknob, and even on some of my belongings that were on the built in shelves.

I wrote to the property manager expressing my concern. The house was indeed equipped with gas wall mounted heaters (so they are not complete savages), but the flames made me nervous so I turned them off whenever I left the home. I called the company and the customer service rep said that she did not recommend leaving these unattended for long periods of time. I also asked my friends and coworkers what they thought and they too agreed that they shouldnt be left on while i was gone for work for 8-10 hrs a day.

I sent photos along with emails telling the property manager about this and how condensation was all over the walls and dripping into outlets and on my things. I moved all my belongings to the center of each room and even had to flip my mattress up on its side (i did not have a box spring so the bottom of my mattress was all wet from condensation and i could not sleep on it. The heaters would not heat the whole room even after being left on for hours and i was still walking around fully clothed and even with layers of sweaters and jackets and sometimes a hat to keep warm. Who wants to be walking around in their house dressed like they are outside? It is uncomfortable! I paid rent on time for 10 months before this kind of an issue (which was weather, not their fault)... But the lack of empathy and customer service boiled my blood.

The property manager would say "i will call you later" or "speak with you tomorrow" and i didnt actually hear from her for weeks. I had to email her and remind her my issue went unresolved for x amount of days (i mentioned the number of days in probably every email) and she responds with "sorry you were waiting to hear from me, i was on the phone when the maintenance man was installing the heater". She used the word "installing" which really, all the maintenance man did was leave a small portable heater (size of a water gallon jug) in the garage for me to grab and plug in. That hardly did anything. It helped but barely. I pushed my couch up close to the wall heater. Used two comforters, fully dressed, with my two dogs sleeping on the couch with me for heat throughout the night.it was ridiculous.

Finally i tried to negotiate with the property manager because i was paying too much to live this uncomfortably. I heard on the news people were being relocated from their homes because the apartment complex couldnt provide adequate heat for their tenants. I also heard on the news a womans house burned down (which i assumed was from a heater- source still unknown) so leaving gas wall heaters on was really not something i wanted to do.

I waited days - suffering the cold each day - and didn't hear back. So i finally moved out and turned in my keys. Now i am getting notices every month that i owe rent and a late fee for each month gone unpaid. This week they sent a threat for eviction. I have been out of the property for three months and NOW i hear from them. They are harrassing me for payment but didnt hear me when i came to them with an issue. I was trying to be understanding and patient but they pushed me to go elsewhere. Now I'm in a cheap apartment complex that has spiders and mice but I'm happy because at least I am warm. How messed up is that?