Theresa Thornburg

Review of Hollidays Pizza

I'm very disappointed with them. This is the secon...

I'm very disappointed with them. This is the second time in a month that my online order has been overlooked. The first time, I received it very late after calling them and being told the driver left it at the store, but they would get it right out to me. I have a feeling it was overlooked, and they cooked it after I called. It was hot, and they did refund one order of wings, but one salad was not made as I ordered. Today, I placed the order online and was given an ETA of one hour. At an hour and 20 minutes, I called for a status on the order and was told it was on the way. Thirty minutes later, I called them again because I still didn't have my order. After being put on hold for several minutes, I was told the order had been overlooked. They said they could make it (and 30 minutes before it would arrive) or they could refund my money. I took the refund. Two things bothered me about today's issue: first, I was also ordering for someone else so they didn't get their lunch and I felt bad for them. Second, I HATE being lied to about anything. Tell me you made a mistake and will correct it don't lie to me. Another bridge burned. I don t know if I will ever eat at Holiday s again.