How to describe my experience. It says unlimited i...

How to describe my experience. It says unlimited in their advertising, so i bought a 2 year plan. My marketers had complained that it was a bit slow, but on the whole didn't think anything of it as the site was accessible. In any case, I plopped down a large amount of money to do an online promotion. I had 1,000 site visitors to my site in a period of a few hours...in internet terms that's nothing. But A2 apparently can't handle that on thier shared hosting plan. They throttled my account and other than some guy named daniel(I spoke to a bunch of people there), there was nobody helpful. The night it happened, i pleaded with them to help me out as it was killing my business, i spent all this money to run a promo and the guy on the phone kept saying sorry can't help you. I ask what exactly are these "thresholds" i passed, what are the metrics? "sorry can't say", Can I speak to a supervisor or someone who can assist me, "Sorry, no one is available",...it's like amateur hour. So long as you have a few people visiting your site a week, your probably good, but it still runs slow...this SSD super speed stuff is BS. I switched to Godaddy worpress premium, you get 400k visitors a month with unlimited throttle, and it purrs like a kitten....and its cheaper. I'm a bit upset as I literally swtiched services an hour ago and this incident happened 3 days ago. Learn from my mistake.
I sent them an email 2 days ago, telling them my plight....I got ZERO response....A2, if you're reading this, don't bother calling me or reaching out, I WILL NEVER recommend you or do business with you ever again, and would recommend to anyone i speak to to avoid you at all costs.