Chantelle Capeletti

Review of Kissimmee Utility Authority

Absolutely the worst customer service. Did not exp...

Absolutely the worst customer service. Did not explain that our power would be turned on within an 8 hour time frame, if they would have, I would have made my turn on date earlier. When we arrived at our new house at noon, it was 98 degrees in the house due to no power. I spent 20 minutes on hold waiting for a manager who proceeded to tell me that she could not give me a time of when the power would be turned on. When I asked why I was not told when setting up my account and paying over $300 for a deposit that there was an 8 hour window for turning on the power she had no comment. I then asked her if it was possible to have someone come out to the house earlier to "Turn on the switch", which literally takes 2 seconds. Her reply - THAT IS NOT POSSIBLE, WE HAVE NO CONTACT WITH OUR TECHNICIANS. REALLY?????? How is it possible that nobody at the company knows where the technicians are? It took all of 1 second to take my money but 8 hours to flip a switch - ABSOLUTELY RIDICULOUS! BUT WHAT CAN WE DO - ITS A MONOPOLY, BUT I CAN TELL YOU THIS, I WILL STILL SPREAD THE WORD THAT THIS COMPANY IS HORRIBLE.