I'm from Kitchener but was in Toronto for a weeken...

I'm from Kitchener but was in Toronto for a weekend recently. My doctor from Kitchener called me while I was away to advise me that he had reviewed some test results of mine and that I needed a prescription filled on an emergency basis because of a serious medical condition that had popped up for me. His assistant faxed the prescription to the Shopper's Drug Mart at the Eaton Centre because it was closest to my hotel.

I went there with some trepidation because I had read some poor reviews on here and because my condition was pretty serious. But then I met Insun. This wonderful lady was the Pharmacist or Pharm Tech; I'm not sure which. At first noone could find the faxed prescription but Insun remembered seeing a prescription for the particular medication I needed and found it. Turned out there was a spelling mistake of my name and this was why it couldn't be found.

Then we ran into a problem with our drug plan and whether or not they would cover this medication. Insun took it upon herself to call the insurer personally and get the matter settled in our favour.

I didn't get the name of her colleague who helped her but she was every bit as helpful. Insun was professional, polite, pleasant, and understanding. She's a wonderful person to deal with and I highly recommend this pharmacy to anyone! This was a very, very good experience on what was a very difficult day. Thank you, Insun!