Buyers beware and stay away from this business.

Buyers beware and stay away from this business.
I recently had one of my worst experiences ever with a merchant and this was with Grand & Toy. I ordered a wide screen monitor and realized 2 days later that it was cheaper at the manufacturer website so i called to see if they price match. I was told they don't which was fine so i proceeded to return the item. This item was sitting in my house for 3 weeks and they kept saying someone had come to pick it up and they failed. First they said they needed my number, then it was my buzzer number and lastly they said there was an issue with the courier company they use. I had to call the customer service everyday and was promised every time that someone is coming the next day. The last agent I spoke with promised that i would get my money back and promised the item would be picked up by their warehouse staff. This was more than a week ago and i still have not received my refund. I have also been in contact with their customer resolution and they failed to help me. Now i have to pay interest for an item that was supposed to be returned within 7-10 business days.
The funny thing is that even though i ordered the exact same product from the manufacturer, i received it sooner than my order from G&T.