This company has been an absolute nightmare to wor...

This company has been an absolute nightmare to work with. As multiple other reviewers have stated, if you are going to refinance on your home, their (the financial company they use) contract IS A LIEN on your property!!! There is a $295 processing fee and on this document they specifically state the turn around time is 2-5 business days to process. Here we are going on almost two weeks of them giving our title agency a run around. Our title agency has been in contact with Valerie who initially said they would have it in the mail and received Friday via FedEx, here it is Monday and we have yet to receive anything.

There was a gentleman who came to our door to sell us this system, we set a time and day that he could come back and meet with us. Upon us telling him we appreciate your time my husband and I would like to discuss this before we sign ...he was so upset and unprofessional. I asked for business cards to follow up he bluntly said nope don t have any, I asked him for additional paperwork we could review to make a decision he said nope can t leave any. At this point he pouted the entire time while packing up his stuff to leave. My husband decided to call whoever he said was in charge/the manager and he miraculously worked out the numbers to waive all these fees to act like we were getting a better deal from what we were quoted initially by the salesman. They stated that someone would come to check on the water system 1-2 times per year as well as to come check how the water system is running after being installed and we have yet to have anyone come out since we ve had the system installed in 08/2019.

Save yourself the hassle and go with another water softener company!! Both the financial company they use as well as the water softener company themselves are horrible!! My husband and I are paying off the loan so we don t have to deal with them anymore. I ll be contacting the BBB because our experience has been far from pleasant. It s our fault that we didn t take the time to look into this company prior to signing with them.