Purchased tickets for the Arlington All-Star

Purchased tickets for the Arlington All-Star
Craft Beer, Wine & Cocktail festival on 3/6/20 under a refund policy that stated refund for ticket cost, less ticketing fees would be issued in the instance of an event being delayed, and the subsequent new date does not work . Per web cache/archive (see screencap below)that refund policy was changed in the immediate days surrounding their 3/17 email RE: The AASCBW&C festival event. In one post to their Facebook, ticket holder asks if refund can be issued, they reply yes, and review the initial policy that allowed for refunds. Sometime after they delayed it, they went back and deleted there own comment re: the refund policy, and hid the original posters comments from public view (please see photos). All in an effort to avoid issuing refunds. Upcoming events.com s practices are deceptive, unprofessional, unethical, and disgusting. They hide any comments or negative reviews on their Facebook page, and event page.
I filed my first ever complaint with the BBB, and am encouraging others to do the same. Check out the smoooooth health crisis addition on the new, post covid-19 delay of event email.