I booked this hotel for 2 nights for my first expe...

I booked this hotel for 2 nights for my first experience in Banff. I arrived around 5:45pm and our check in time was for 4:00pm. When we arrived to the front desk the receptionist said our room is not ready and please allow them 30 minutes to finish cleaning. We said ok and took a quick walk even though we wanted to head to our room. We went back after 30 minutes and the room still wasnt ready so we headed to a local restaurant for dinner. When we finally got back and the room was ready we proceeded to the room. To our surprise we walked into a totally different and incomparable room. It was nothing we expected. For 2 nights the total cost was approximately $510.00. A room that was supposed to be ready for 4pm but wasn't ready until 7pm because they were "cleaning." We went back to reception and was told the room was an upgrade. Long story short the room was disgusting, the service was an inconvenience and what was advertised is not what we received.