Lamentable, aggressive and liar staff

Lamentable, aggressive and liar staff

Friday night, we came to James Hetfeed's Pub to celebrate my sister's birthday.
At about 9pm, the bartender asked us if it was a birthday and when we said yes, he told us that there would be "something" during the evening to celebrate the event. Around 1am, as we were about to leave, my sister went to ask the bartender what it was. He told her that she was entitled to a free shot, but "later". After about fifteen minutes, we decided to leave, so she went to the bar to take his free consumption while we were waiting outside.
After drinking, my sister went to the exit to join us, the security guard suddenly grabbed her arm to bring her back to the bar where she was asked to pay for her consumption! When she explained the situation, she was told that the house was not doing this kind of thing and the bartender (the same one who had offered him a free shot) to deny everything en bloc!
Taken by the vigil and the two bartenders, she ended up paying. When she joined us and told us what had happened, one of us tried to ask for explanations at the bar, but he was almost thrown out by the vigil!
In short, an evening that leaves a bitter taste ...