The only reason my review is two stars and not one...

The only reason my review is two stars and not one is because of my experience recently with Yvonne in the service department. It would be as low as it could possibly be if she had not actually taken the time to listen to me and do what she could.

I bought my Subaru here in 2013, I loved the experience initially but it has since become a nightmare.

I purchased an extended warranty which I have now learned comes with a $100 deductible, that little fact was never mentioned to me when I purchased it. I was told that it extended the bumper to bumper warranty that came with the car for an additional allotment of miles and years... not that it was a different warranty completely. I had Subaru install a sunroof in the car before I took possession, when I purchased the extended warranty I asked specifically if the sunroof would be covered under the extended warranty and he said "oh the warranty on the sunroof is actually 10 years and 100,000 miles." COMPLETE LIE. The sunroof is wired wrong and likes to open on its own when I am driving. I finally tracked down the company who handles the sunroof warranty. The warranty is 3 years only good for... so now it's going to cost me $125 just to have it looked at.

I purchased a theft deterrent/VIN etching option and I was told the etching had been completed when I picked up the car. A coworker of mine had the same service done to her car and showed me the etchings... when I looked for mine they were nowhere to be found. I took the vehicle in and talked to my salesman (Dan Carne) he acted as if I was lying and insisted that it was completed. But when I asked him to show me just ONE of them he couldn't do it. He reluctantly said he would take the car down to service and have it done that day, however when I got the car back there were two small stickers in the windows but no etchings... on my third visit back about this situation, and after the gentleman I was speaking to accused me of lying, he agreed to come out to the car and surprise!!! He couldn't find them. He finally agreed to refund my money for the service, it's been TWO YEARS and I still have yet to get my refund...

I left a review on Facebook and their social media rep reached out to me to say the GM wanted me to call so he could talk to me about my experience. I have called THREE times, left multiple messages and it's been TWO WEEKS! I have yet to hear back from the GM when I have been told that he has been in the dealership.

I am so beyond frustrated I can't stand it. This dealership has done so many things that are wrong, they have flat out lied, and they will not do anything to make it right.

STAY AWAY!