3.8 stars is an unfairly high rating for this comp...

3.8 stars is an unfairly high rating for this company. I just "had it out" with a medical office, who, due to the unscrupulous practices of their third-party billling vendor, MSN, gets an AVERAGE 1 Star Rating on Yelp and Google, as well as a multitude of complaints with the Better Business Bureau. MSN's clients take the heat for incorrect/late/duplicate/missing invoices, through no fault of their own, except they chose THIS company to collect on their services.

When I attempted to resolve the issue through the 800 number, it disconnected my call just as I finally got to "number one" in the queue (after about ten minutes on hold). Fortunately, I was able to glean the website address in their hold music message. There, they have an online chat, and I was amazed at how intensely they illustrate the "NO customer service" adage.

The gist, without personal information:

MSN: "We sent two invoices and a collections letter before referring your account to collections."

Me: "Never received one."

MSN: "Well, we sent them."

Me: "I have no doubt, but they never arrived."

MSN: "Well, you need to update your address."

Me: "I just TOLD you my address."

MSN: "No, you need to file a forwarding order with the post office."

Me: "From what?"

MSN: "From your old address."

Me: "Why? I've lived here for over a decade. Your doctor's office hasn't even been around that long, and I used THIS current address for that appointment. Anyway, USPS forwarding orders only last twelve months."

MSN: "Is there anything else I can help you with?"

Me: "Anything ELSE?????"

MSN: "abc123 has left the chat."