Lesley Secor

Review of Skydive Twin Cities

First experience skydiving. The jump went well, bu...

First experience skydiving. The jump went well, but landed and found out they forgot to put a card in the camera to capture the pictures (that I already paid for). You can imagine my disappointment of missing out on photographic evidence of my 1st ever jump. The biggest issue is no one really seemed to care. The guy who jumped with me and took the photos said "Oops" then the lady helping out said "well guess you'll have to go again" as if telling me to pay another $175 would be a good response. The customer service was overall terrible. I continued to be bothered and called later in the day to see if they could offer any better solution. The guy on the phone responded with "well you signed a waiver before you jumped saying if there was any camera error all we would do is refund your money"- it was HUMAN error not camera error. Many different ways they could have righted their error, but instead they made it seem as if it didn't really matter. I don't skydive daily so this was a big deal. Go somewhere were they show you the respect from the beginning to the end of the process.
UPDATE: The owner did call and apologized and offered a great solution and focused on great customer service. I appreciate the follow up and not just shurgging off my review.