We never had any problems with them when they were...

We never had any problems with them when they were Johnson City Powerboard. When they changed to Brightridge is when they took a turn for the worse. Our bill the first month trippled to $150.00 we were already paying and now we still pay over $100.00 more then what we paid when they were Johnson City Powerboard. Then theh started to offer internet in Jonesborough, so we called and they told us they would send someone out to see if we could get their internet here. The guy pulled in our driveway, never got out of his vehicle while he was testing, and then put a note on our door stating we were ineligible for their internet while we were home and never knocked on the door. My husband is a network engineer and stated there was no possible way he tested to see if could get it. He called several times to let them know what happened and they would never return our call.