Lex

Review of Carman Ford

I take back my original review. After calling and ...

I take back my original review. After calling and explaining what happened, management did everything they could to accommodate my bad experience. I appreciated that and how well they did on fixing my car. My bad experience was with one of the Geico employees while getting my car fixed. She was so rude to me it was unbelievable that she even had a job in customer service. Basically she immediately gave me an attitude, because I came to pick up my car when the app said it would be ready and she swears she told me she would call when it s done. So I gave her an attitude right back and she actually argued with me! She should be fired for how she treated me, especially because she threatened to do something to my car. It made me so uncomfortable that even though management made sure my car was not damaged and well taken care of, I would still never go back here just for the sole fact that she still works there after what she did. I will tell people about my experience with her if anyone asks me about this place. I will mention how everyone else that works there is extremely kind and hard working, but that they should avoid her at all costs, because the second you have a problem, she will blame you for her mistakes and threaten you! All in all they did a great job on my car, I can no longer see where there was damage and one of the employees actually tried to fix unrelated damage for me when I mentioned I didn t know what to do about it. They also put air in my tire that was low and washed my car (it looks like they waxed it too, this is the cleanest the car has ever been! I m your typical woman when it comes to cleaning my car, I don t). The behind the scenes employees are probably the ones who should be working the customer service roles if you ask me. They deserve the most credit for their hard work and dedication.

Geico employee: I ll update her name when I have a chance. Here s a description of her: Short (so short it looks like a man s haircut) blonde hair, she s probably about 5 4 . Her desk is right next to Enterprise. Not sure if she s the only Geico employee there. She s there on weekdays.