Chris Kent

Review of Hewer Facilities Management Lt...

Placed an emergency 24h call as our boiler had fai...

Placed an emergency 24h call as our boiler had failed with no heating or hot water. An generic mobile number called me while I was on a Video Conference for work. I called it back within 10min and Hewer answered, apparently it was the Engineer calling while I was on a work call however, the mobile number was a generic call routing number. I called back within 10 min of the missed call, I was transferred and on hold for 10 min and the call was dropped their end. I called back and it was constantly unavailable. When i did get through they said oh well, can't get there until tomorrow now. ITS ONLY MIDDAY NOW!!!
EDIT: I have been contacted by HEWER who have apologised for my experiences and advised me an engineer will be with me today.