Traveling from San Diego to Seattle my S550 s airm...

Traveling from San Diego to Seattle my S550 s airmatic system crashed and I got the malfunction light along with a rock hard ride. The car wasn t drivable. We only had two days in Seattle and uncancelable reservations ahead of us. I called the closest dealer to downtown. They said three days before they could look at it. I begged and they said bring it in the next day and they would try to look at it. I asked for a loner while they had my car. They said loners were for regular customers and they would call a rental car company for me.

I then called MB of Bellevue. They took my information immediately and gave me an emergency exemption. I was provided a loner without question. I brought the car in an hour later. 24 hours later the car was fixed, washed and ready to go. The entire experience was impressive. Each member of the team I met on the phone and in person was professional and efficient. Mark Kirilenko, my service advisor, was also outstanding. In my 30 years of going to MB dealerships, this was the best. If they treated me this way, when I ll never see them again, I imagine their regular customers love them.