Room and style was nice but be aware: it's noisy! ...

Room and style was nice but be aware: it's noisy! Staff wasn't helpful at all, first couldn't find our reservation and after a second look it was there - what a surprise?! Accidently left an item in the room and called while still on the road. Filed a lost item report with absolutely accurate and detailed description of item and last location IN our room. Never heard back, called multiple times, got promised every time to get a call back - never happened. There is no way they couldn't have found it. Very disappointing and that the staff just don't care - don't loose anything and be aware that it is noisy and you have to help the staff to find your reservation!