You should have an easier way for patients to get ...

You should have an easier way for patients to get their test results besides the MyHealthONE app or waiting 7-10 business days. The MyHealthONE looks like they could be anyone s results and in order for me to get paid for the time I will be off work and home with my son I need something more than that app that is very hard to read and I can t even screenshot and have is name and the results together. Also the doctor who seen my son Saturday didn t even know the difference between a PCR and a rapid test and then the person at the entrance expected me to put a mask on my one year old! I am very disappointed in this hospital and they way things are being handled covid! We were also told the results would be back in 3 days and you only text if they are positive that if we don t hear anything after 3 days that means they were negative, so after 3 days and my son seeming like he was getting because we were also told it was just a kids wither crud (which I had to push for and ask for him to be tested for covid) we sent him back to daycare and we returned to work assuming the test was negative because of what we were told by your staff then we got the call that he was positive after he had already been to daycare. You need to change your protocol and make sure your staff is informing patients that it can be up to 5 days for results to be back and to quarantine until they are back and make sure you are calling even if they are negative. Poor communication, wording, protocol!