W

Whitley Gilbert

4 years ago

Had a minor fender bender. The rep from the colli...

Had a minor fender bender. The rep from the collision center was awesome to work with. Managed everything seamlessly with our insurance company. Even helped arrange a rental car with Enterprise. We experienced a crazy situation with Enterprise. The agent alleged damage to our rental SUV. When he pointed out the spot, my husband thought he was joking. Next thing you know, we received a notification from Enterprise about the damage and ensuing investigation. I called our rep from AutoNation and he was shocked. Told us he would handle it bc AutoNation does a lot of business with Enterprise. Lo and behold, he did! He said the rep from Enterprise was completely off base and the investigation was cancelled. There wasn t any damage - not sure what the rep was trying to accomplish... He didn t have to do this for us but we greatly appreciated his help.

Highly recommend. Great customer service.

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