FIRST VISIT - First of all, the wait was too long ...

FIRST VISIT - First of all, the wait was too long for the purpose. I went through an EKG test and blood pressure tests. The Doctor's visit (after the tests) was too brief for me to judge his abilities - I don't know how knowledgeable he is or how caring he could be. He just told me that the EKG was not normal and shows slow electrical signal (block) is detected. I am not sure what that meant and how serious of a matter it could be. After the long wait and short doctor's visitation, I was given a plastic number tag for check out. Frankly the waits were too long for me so after 15 minutes of checkout wait, I left the plastic number tag on one of the check out desks and walked out.
TEST SCHEDULING - I did not get a follow up call from Legacy Heart Center (LHC), so I decided to call them and see what we will be doing next. They scheduled two tests for me echo and stress test. To cut the story short, I went through the same song and dance to have my tests done. It took several staff members to figure out whether I came in as standby or I had schedule a test. This was despite scheduling the test themselves and giving me a computer-delivered phone reminder.
THE TESTS DAY - During the test, the echo technician just did not seem to be able to get good readings. She was pressing the ultra sound device into my ribs so hard that my skin and bone were red and sore for days after. I guess she had not been told that bones are not flexible and pressing into them does not get her any closer to the subject.
The stress test went accident free; however, the specialist took the graphs to the doctor who was in charge of reading the EKGs that day. She came back saying that the results did not indicate any problems. Note that I did not see the doctor at all that day.
THE WAIT - As far as the other test (echo) is concerned, since I did not hear anything from LHC, bad or good, I decided to call them and see why they are not acting on something that is so important which could mean the difference between life and death. I have not been able to get the physician assistant/nurse practitioner on the phone. We are playing phone tags for now. The amusing thing is that the person that called me back and left a message, did not even state her name. She stated she was calling from Legacy Heart Center. Well I am still trying to find out whatever was the result of my echo test. They don t seem to be in any kind of rush even though they are aware that the patient is desperate to know what he/she is up against.
In my opinion, the staff is too poorly trained for a service so important. I would say the rating is plain POOR (not poor-fair).
Good Luck!