Rick High

Review of Horseshoe Bay Resort Marriott

My wife and I went here for our 1 year anniversary...

My wife and I went here for our 1 year anniversary. unfortunately, it was the same time as spring break and there were a lot of unmonitored children running around, I don't blame the staff for that, but it definitely put a damper on our anniversary weekend getaway. Do some research on events at the resort before you arrive.

Upon arriving, we dropped off our bags at the front desk and went to the Spa (while our room was being prepared). The couples massage was very enjoyable and the best part of our stay. If there's any nice things to say here, it would be regarding their spa... After the massage, I received a call from the front desk that our room was ready, but when we got to the front desk, we were told it was a mistake and wasn't ready yet. We asked if we could go back to the spa to wait, since they messed up, and they refused and said it would cost additional to go back to the spa. We waited 2 hours until our room was ready (about 3 hours PAST the check-in time). Horseshoe Bay resort did nothing to attempt to fix this. It really put a sour taste in our mouth and we wouldn't recommend anyone going there.