Samantha Fullerton

Review of West Edmonton Mall & Fantasyla...

Booked before covid restrictions were announced ea...

Booked before covid restrictions were announced early November. The room I selected offered no option for cancellation but I booked as we required a room at the hotel. Now cases are at record highs with numerous deaths everyday and Fantasyland Hotel won't even allow a credit to be used at a future date. I get to forfeit what I paid and not use my room booking. All other rooms shows cancellation options but they happily took my money and have zero consideration for their customers or public health. Shame on your company for such a punitive policy and refusal to accommodate guests during these times.