Wes S

Review of Gateway Toyota ,Inc.

This review is about Gateway Toyota s service depa...

This review is about Gateway Toyota s service department. I have had 4 Toyotas so far. Years ago I took my Corolla there and had a very bad experience there. After that, I switched my dealerships and started going to Sherwood Park Toyota for parts and services, even though I live 5 minutes away from Gateway Toyota. And now I have been going to Sherwood Park Toyota for 10+ years. They are certainly better than Gateway Toyota. Anyways, I wanted to give them another shot so I took my brand new rav4 I purchased 2 weeks ago into Gateway Toyota due to automatic power locking issues. The service adviser told me that it will take 10-15 minutes in the shop for someone to reprogram the computer so he asked me to book an other appointment for two days later, so I did. I show up to the appointment right on time and explained the situation again. Despite the appointment, the advisor told me that it will take at least 2 hours before my turn comes. I said ok I will wait in the lounge, and I understand that schedules get shifted and they run late once in a while so I said fine. I had to cancel my other appointment because I had to wait more than the expected waiting time and didn't have my car to drive to the other appointment. 3 hours later, she comes and tells me that they tried multiple times to re-program it but it just wouldn t work, and they didn t have enough time to fully diagnose the system and I would have to leave my vehicle for the whole day for them to do a full checkup and diagnostics. So after wasting 3 hours of my time with no results to show basically they had no idea what the problem was, oh and my vehicle came out with a few good sized about 6-8 inches scratches on the hood on a brand new vehicle purchased two weeks ago. The place is full non professionals, very unethical, staff is unknowledgeable, and everyone just seems to hate their jobs. They are rude and treat you like you are worthless. This would be my last time at Gateway Toyota and I will be telling all my friends and family to stay away from them as well.