Jeannie Darnell

Review of Cash Call Mortgage

IMPAC MORTGAGE, LOANCARE, AND CASH CALL; the absol...

IMPAC MORTGAGE, LOANCARE, AND CASH CALL; the absolute worst companies to do business with. When my real estate loan was processed with Impac Mortgage, they engaged is unethical loan practices, and wanted copies of personal medical records regarding a family member which is the reason I bought the home. Requesting these records is a clear violation of HIPPA laws. Every time my mortgage broker turned around Impac Mortgage needed the same information we had already given them, so we produced multiple times the same documents that they seemed to have lost in cyber space. Apparently the unhappy employees were quitting left and right due to the company's unethical business practices, and nothing could be found when someone new was assigned our loan. They overcharged us for closing costs, and finally after over 2 1/2 months our loan closed. When I made my first house payment, they charged my bank account a $10 fee to verify that I had enough money in my account; which I did plus $700 to spare. I never authorized for them to charge additional funds, did not authorize them to inquire about my checking account balance for a fee, and did not sign up for automatic payments either. As soon as I can I will be moving this loan out of their hands to another financial institution. I would encourage anyone who is buying a home to find a more reputable organization than Impac Mortgage, Loan Care, or Cash Call.

Pressing 1 star is the only way I could get my message to post, and they do not even deserve that. I will be making a complaint with the appropriate authorities about Impac Mortgage.