Capanu Ioana

Review of Melia Grand Hermitage

Horrible experience! The stuff stole our IPhone fr...

Horrible experience! The stuff stole our IPhone from our room! My husband left his IPhone it in the room to charge it and when we came back from the spa the phone was missing. We have addressed the security but they were unhelpful, they showed us images from the hallway camera after 3 hours and they pretended nobody entered in our room. The images showed the cleaning lady entering in one room in the area but those images were unclear. Now we have to press charges at the police but we need a translator. Nobody from this 5 stars hotel didn't apologize for the inconvenience, they were very rude and unhelpful. We will NEVER EVER stay in this hotel and we recomand you not to stay here!!!!