R. D.

Review of Roy's Auto Repair

I came here a few years ago because my car was ove...

I came here a few years ago because my car was overheating. I took it here and they mentioned I needed a new water pump as well as a new thermostat. Paid for both and it still overheated. I even got a brand new radiator during this time and it still overheated. Took it back here and they said the problem is actually that I need a new head gasket, which as you may know is one of the most expensive repairs on a car. I know that overheating can LEAD to a new head gasket, but the issue the entire time was the head gasket, not the radiator, thermostat or water pump that I paid for.

My issue is that they didn't properly diagnose the problem in the first place. While they are very friendly and have a great reputation around here, you'll notice other reviewers who had issues also point to diagnosis issues where you end up paying for fixes that were not needed. I feel to really be a great auto repair shop you must excel at diagnostics otherwise you're wasting your customers time and money. So if you just need routine maintenance they are probably good at that, but if you truly need someone to spend time to get to the core of an issue (especially if you don't want to throw unnecessary money at an older car) then I can't recommend them for that.