Md Shirajum Munir

Review of Jim Norton Toyota

See my review history. I rarely give bad reviews t...

See my review history. I rarely give bad reviews to a business as I do not want to hurt any business. But if I could give this dealership 0 star, that'd be more appropriate. I bought a Rav4 on Mar 13, 2020 from them. It's Apr 14 today and I still do not have the title or finance document sent to me. I do not even know if I missed a payment already which will be affecting my credit score. I have called these guys at least 25 times so far. Every time they say that they are looking into it and will get back to me right away. But I never get a call back. Now I can not drive and stuck at home because of them. I simply can't believe that it's happening!

Btw, did I mention that the two year old Rav4 I bought from them was dead on the first night they delivered to me? I had to get a tow service to take it to repair shop. Yes, that's what you should expect from them.

I do not know how a dealership can be such unprofessional and irresponsible. I work for the biggest corporation in OK and I have shared this experience on our internal workplace groups with thousands of employees. I hope people will be aware of how Jim Norton treats their customers.