When I received my jacket I sent it back due to po...

When I received my jacket I sent it back due to poor stitching by the zipper. I waited 3 months of hearing nothing before sending multiple emails and trying to call multiple times to get an update on my jacket. When I did get a hold of someone they stated that they were in the process of getting a timeline of when it would be done and would get back to me. I called several weeks later to finally get an update. On top of that they never sent the name patch for the front of the jacket and when I called them about the repair they stated it was being sent. Then when I followed up on the repair that it would be sent with the jacket, which it never was. Now I am in the whole process again with multiple emails and attempted phone calls to get my name patch that was supposed to be sent 3 separate times now. We are now approaching 9 months from when I originally ordered the jacket.