Ashley Shannon

Review of Sunrise Builders

Fortunately I was able to get out before being dec...

Fortunately I was able to get out before being deceived any further by the representative located at the Seymour Estates location. Based on reviews I see that I really was saved by the employee error and God.

I had provided a good faith deposit and filled out the application for the property. I was advised everything was good to go. I decided to look at the lot again and upon my return the seller advised I should take a picture with the under contract sign. I found a under construction sign with my lot number. This means seller processed the same lot twice. Meaning the property was already sold and due to not being organized the seller had wasted my time.

No apology was given. She advised there was a lot for two thousand more that was available. She also said two thousand would not be a lot of money. Two thousand may not be a lot but because of your error this should be compensated.

I was told to look at the lot it was a better location. I did like the lot location but refused to pay the extra two thousand. I was then advised the builder would credit me two thousand but it would not be the lot that was in the better location. I advised if it's not the lot that was in a better location I did not want it. I advised because of the error I no longer have an interest.

During the initial signing of the contract I noticed an error. That had me concerned at that point. Also a lot of individuals that are on contract came in inquiring on why their property was not ready and why other properties were going up quicker.

I was told that even though the representative made an error there are other buyers so who cares if I go to a different property. I agree that if I do not purchase the property someone else definitely will.

It does appear that they are taking anyone in this sub division which based off this observation the value of the property probably will decline and not increase.

Unfortunately good customer service is hard to find. There are plenty of properties that are providing more for your money and are more professional.

A home is a long term commitment and a rewarding investment. Skip this builder there are better competitors that will value your patronage.

Also another customer was in the office when the error was made. They told me due to my incident they had to walk away from their purchase as well. They believed the representative was incompetent and thanked me for letting them see what they would be dealing with if they proceeded with this builder.