Jean B

Review of First National Bank of Olathe

I just spoke with a telephone customer service rep...

I just spoke with a telephone customer service representative from the bank who I found to be rude and abrupt, and interrupted me repeatedly when I tried to explain my problem to her. I then spoke with a CSR from their first National Credit Card company who did the same thing. And they did not help me with the problem.
I should say whenever I've dealt with them personally at the bank they have all been courteous and helpful.
And when I've spoken with people from the bank locally they have been courteous as well.
These people were at an 800 number so I don't know where they were located.
It might be advisable to have the CSRS take an refresher course. And first and foremost not to interrupt your callers or talk over them. And not to act indifferent or as if you don't care when you can't solve their problem .