I had a phone appointment scheduled for this morni...

I had a phone appointment scheduled for this morning at 10:15 am my time here in Phoenix, Az. Finally after getting disconnected from your ridiculous recording 3 times after holding on for about 13 minutes each time somebody picked up on my fourth call and said his name was William something and 3 or 4 times I asked him to please tell me his last name again and he said, I quote " I'm reading from a script and not allowed to deviate from it." How's that from one of your employees who you trained ! I asked him to please speak to his supervisor or manager several times after that but apparently he couldn't comprehend that in English either. So, I called back one more time and another young man answered the phone and I told him what had happened and asked him to have a manager or supervisor please call me back and he said that could take up to an hour or so,so I just told him I was going to unsubscribe and apparently he really didn't care either and said go ahead. I must tell you that your company really needs some desperate help immediately in training your phone personal. Thank you anyway for wasting my one hour time as I do not need your service.