Mohammad Siddiqi

Review of Roseville Toyota

Terrible experience with them. They ran my wife's ...

Terrible experience with them. They ran my wife's credit multiple times over the course of 3-4 days after the sale. I was upfront that my credit is terrible. They still leased the car to us then called a couple days later saying they need to take me off the lease. After a total headache and almost cancelling the deal we decided to keep the car.

We realized the car had an issue with memory seats and brought it to service. The issue was resolved in a matter of hours. However, I had asked them to program the car and enable remote start on my car and was told that it does not come with one (Toyota remote connect was listed on the sales sticker). Every rav4 comes with a remote start which the dealership can enable (just type it in on YouTube, there's many dealerships advertising this all over America). For remote connect there is a subscription with 1 year free trial. No one helped us set it up, in fact we were told that the car wasn't equipped with one and we have to pay extra. To get that feature. I was able to figure it out by joining an unofficial Toyota forum where the online community helped and guided me how to set it up.

At first we really thought this was a great dealership and great experience. We felt that way because we were under the impression that this dealership is upfront and direct about the prices despite knowing about my credit situation. Upon thinking about this after the sale I realized they did whatever they could to have me take the car home. They approved us then letter disapproved us after the sale. Called us and said we need to take me off the lease and leave my wife on as she has good credit. Why couldn't they just do that from the very beginning, they knew about my credit I did tell them.

Even their service department lied about features. If you're smart you would avoid them and go somewhere more honest. I bought my own car from Galpin Ford in L.A being upfront about my credit and they worked with it and made it happen in one day. They took off their markup for a limited edition mustang and sold it to me below MSRP. I'd rather drive back to l.a and buy a car from Galpin vs buying from Roseville Toyota again.