John Cash

Review of Benihana

I first need to say that the food at this location...

I first need to say that the food at this location is amazing. The challenge that makes the restaurant impossible to visit is the fact that their customer service and reservation system is beyond horrible. Sitting down at the time of your reservation is like winning the lottery. After many years of visiting this location, I can not remember a time when I was seated (not served) within 30 minutes of my reservation time. It seems to me that this is a fixable problem in a world where we sent people to the moon 50 YEARS AGO. Sadly, I can no longer enjoy the food and try to ignore the adversarial staff and upset customers.